Refund policy

30-DAY MONEY-BACK GUARANTEE

At CognoGreens, we're committed to your complete satisfaction. We want you to experience the full benefits of our premium organic supergreens and mushroom blend with absolute confidence.

Our 30-Day Guarantee
We offer a full 30-day money-back guarantee on all purchases. If you're not completely satisfied with CognoGreens for any reason, you can request a full refund within 30 days of receiving your order.

How to Request a Refund
To initiate a return or refund, please contact us at hello@cognogreens.com with your order number and a brief reason for return

Refund Process
Once we receive your return request:
1. We'll send you return instructions via email
2. Return the product to the address provided (return shipping costs covered)
3. Your refund will be processed within 5-7 business days of receiving the return
4. Refunds are issued to your original payment method

Subscription Customers
For subscription orders, you can cancel at any time with no penalties. Simply contact us or manage your subscription through your account portal. 

Conditions
• Product/Unused portion must be returned where possible
• We cover return shipping costs 
• Refunds are processed minus any original shipping costs for one-time purchases
• Subscription customers receive free UK shipping, so full refunds apply

Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at hello@cognogreens.com so we can resolve the issue promptly. We'll arrange a replacement or full refund at no cost to you.

Questions?
We're here to help! Contact our support team at hello@cognogreens.com

This policy applies to purchases made through www.cognogreens.com